On Wednesday 03 August, my wife and I had you come out to work on our HVAC system at [address removed]. The technician said that the reversing valve had a coolant leak, and he gave us two options: replace the valve for [a ridiculous amount of money] or add refrigerant and Stop Leak for [a somewhat-less ridiculous but still draw-dropping amount of money]. He explained that the second option, while cheaper, would only be a temporary fix. I asked him how long “temporary” meant, and he explained that he had seen it work for a few months and even on occasion for a couple of years. We decided to go with the second option (WO# [redacted]). However, the next day (Thursday 04 August), the system was again failing to cool the house. We had you come to check again. The second technician came Friday 05 August and determined that the reversing valve was still leaking and thus the system was low on refrigerant once again (WO# [redacted]). When I spoke with him about the addition of the Stop Leak two days earlier and asked why it was leaking again so quickly, he said that the Stop Leak sometimes works and sometimes doesn’t work. This obviously is not what the first technician told me. Had I known that there was a possibility of spending [an asinine amount of money] and it not working at all, I certainly would not have taken that risk. In fact, I’m not even certain why a company would sell a product that might not even work at all. I called to discuss getting a refund, and the individual I spoke with told me that everyone in accounting was gone. She said she would let them know and that they would contact me Monday 08 August. I never heard from them.

I was sold a product based on misleading information which led me to take a risk I did not even know I was taking. That is questionable at best, immoral at worst. In short, I want a refund of my money. Please contact me as soon as possible to let me know how you intend on processing this refund.