matching tracksuits

Cooler weather arrived. We started using the gas pack for heating. After some time, the same thing that had been happening with the cooling began happening with the heating — it simply would not turn on.

We called TSC again. They came out, poked, prodded, tested, ruminated, and gave a verdict: the main control board of the gas pack was at fault.

“That is covered by the home warranty,” I told them, “So I’ll take care of it through the home warranty people.”

Out came company one. They poked, prodded, and tested, and determined that the gas was not properly regulated. They regulated it. The heating worked — for about two hours.

Next day, they came out again. I left a note with the information TSC had given me. “Please change the main board,” I asked. They changed a few parts, but not the main board. Gas-related parts. And the heater worked again. For about two hours.

I called them back out and they finally changed the main board. And the heater worked. For about a day.

We called the home warranty people again, asking that they send out a third company. They did — Accent Heating. The gentleman poked, prodded, tested — “I can’t find anything wrong with it. It’s working now.”

Great.

Two companies, three techs, and none of them can figure out what’s going on.

The problem was this: the zoning system was making a call to the heater, but it was not turning on. As soon as I reset the power to the heater, it would come on. However, it would eventually shut off and never turn back on. The exhaust fan (to remove the fumes from the burning gas) would turn on, but the heater would never ignite.

Finally, AC made it out when it the problem was happening. He tested, prodded, and so on, and finally was able to tell us the problem: some upper temp limit error was tripping out and causing the heater to think it was overheating, so it shut down. Every time I reset it, I was basically overriding that. The heater thought things were fine, but it would once again think it was overheating.

“What’s causing this?” I asked.

“The zoning system,” replied the AC tech.

Double great…

We’ve been battling our gas pack for months now. And every time someone comes out to look at it, we get a different diagnosis.

It started back in the summer, when we came home one day to find the house a cozy 90 degrees.

Delicious.

We called our home warranty company — American Home Shield — and they sent out a company called Total Comfort, which was a Total Disaster. The tech poked around a bit, then determined that it was the pre-installed zoning system. Which our warranty doesn’t cover. A quick call to the manufacturer of the system revealed that only two companies in all of Greenville deal with zoning systems. We called one of them: The Service Company (TSC in future reference).

They sent out a tech who spent an hour undoing what Total Comfort had done. Basically, the TC tech made a mess that the TSC tech had to fix. It took an hour. After another hour of testing, checking, and ruminating, the TSC tech determined that the transformer for the zoning system had blown and would need to be replaced. He also informed us that whoever installed the system did it poorly, because it should be on its own dedicated circuit. He worked up an estimate of how much it would cost to fix everything: it was well over a thousand dollars.

I contacted the previous owner to ask who had installed the zoning system, and when. “It was The Service Company, about two years ago.”

Armed with this info, I called TSC back. Sure enough, they were able to confirm that they had installed it. As such, I politely requested that they come out and fix the problem. And they did.

The air conditioner was fixed, and we thought our woes were over. But alas, all of this was only a prelude.

When the latest of a string of HVAC technicians goes rummaging through your system, tugs on a wire, breaks the wire, looks at it, and says, "Oh, crap," the only thing left to do is laugh at the whole situation.